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Many feel the Dominican Republic is
the best choice to locate your call
center or to outsource your inbound,
outbound or telemarketing tasks.
»
Near Shore
(a short flight 2-4 hour flight,
instead of 14-18 hours)
»
Dominicans are familiar with “the
American Way,” including
weather, sports & current events.
Why? Because most have either lived
in America, or have family members
who know live in the states.
»
BI Lingual
Agents. The fastest
growing segment in American business
is found within Hispanic Consumers.
Hispanic buying power is increasing
at a rate of 118% and currently is
rated at $630 billion dollars. Our
government reports that over 12.5%
of our population is Hispanic or
Latino.
»
The Dominican Republic's
people pool
consists of well educated, highly
motivated agents. Your customer will
appreciate the experience when
interacting with a happy, motivated
professional.
»
While there are substantial
cost
savings, you'll find the
Dominican Republic's infrastructure
can support the technical demands of
your business.
Supported
Articles
"many call centers may receive better value
for the higher pay. Canada and Caribbean
countries, say observers, offer a superior
customer service culture and a greater
cultural affinity to Americans. Many parts
of Canada and the Caribbean depend on
tourism, mostly from Americans."
"The Caribbean countries are closer
physically to the US. And they have
strong customer service cultures built
on mostly American tourism, unlike their
Asian competitors."
For more information on how DRCCA can
assist you with outsourcing or even
opening up your call center in the
Dominican Republic
Click
Here
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