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Organizations providing products and services to
the call and contact industry can become
involved via Professional Affiliation. Suppliers
of products and services are vital to the
success and development of the contact centre
market place and form an integral part of the
industry’s development. |
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Job
Center
Find your Next Call Center Job at
DRCCA Career Center!
Post your resume online and let employers find
you.
Certification
DRCCA Certification is the process by which the
competence of individuals is assessed,
validated, and recognized in specific areas of
contact center expertise based on the
requirements of their job role. It allows
individuals to demonstrate an in-depth
understanding of contact centers, comprehensive
knowledge of the essential aspects of their job
function, and to demonstrate skills and
behaviors identified as essential for success.
Attainment of DRCCA Certification indicates that
an individual (1) has demonstrated mastery of
industry-established knowledge and skill
requirements; and (2) is committed to their
career and ongoing professional development.
DRCCA Certification is an essential tool for
establishing and maintaining a standard of
performance excellence in the contact center
industry. It is applicable to individuals
working in all types and sizes of contact
centers, across all industries and business
types. DRCCA Certification is vendor-neutral and
free of bias. It is focused on enabling
individuals that lead, manage, and work in
contact centers to validate their expertise and
advance their career through an
industry-recognized credential that proves their
ability to achieve business results.
Free Legal Counseling
Employment law is a broad area of law
encompassing all areas of the employer/employee.
Employment law consists of thousands of
statutes, administrative regulations, and
judicial decisions. Many employment laws were
originally enacted expressly as protective labor
legislation. Becoming a member of DRCCA will
provide you the tools to assist you in finding
the answers you need to protect yourself and
your rights.
Membership
is FREE!
Apply to join or
request
further information.
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